Most of the items we sell are not returnable due to their nature, high shipping costs (including for you to return), or the fact they may be made to order.
No returns are accepted on misting systems, build your own misting systems, fogging systems, misting pumps, misting fans, special orders, and custom made items. These items will only be fixed or replaced if they arrive damaged or are defective.
All other items that are in new and unused condition may be returned or exchanged within 10 days of delivery. A re-stocking fee of up to 20% may apply and any shipping costs will be deducted from any refund.
Please contact us first to obtain a Return Authorization Number and ship to address before returning merchandise. Orders returned without authorization will be refused. After 30 days we are unable to process ANY returns which is why we ask you initiate a return within 10 days of delivery.